Teamwork.com is a project management platform designed specifically for teams that handle client work. It combines project planning, time tracking, and billing features to help agencies and service providers manage their workload.
The software aims to solve common problems like missed deadlines, budget overruns, and scattered communication.
Teamwork.com stands out by focusing on client operations and profitability tracking, making it particularly useful for agencies, consultancies, and professional services firms that need to manage multiple client projects at once. The platform includes tools for task management, resource planning, and financial reporting all in one place.
This review examines Teamwork.com's features, pricing, and performance to help determine if it fits specific business needs. It covers the platform's strengths and weaknesses based on real user experiences and hands-on testing.
Key Takeaways
- Teamwork.com is built specifically for client-based work with integrated time tracking and profitability tools
- The platform offers comprehensive project management features including task management, resource planning, and collaboration tools
- Pricing varies based on team size and features needed, with options ranging from basic project management to advanced client operations
Overview of Teamwork Project Management
Teamwork is a cloud-based project management platform built specifically for managing client work and agency operations. The software provides tools for task tracking, time management, and billing alongside standard project management features.
What Is Teamwork?
Teamwork.com is an online project management and work management software that helps teams organize projects and track work progress. The platform offers multiple viewing options including List, Chart, and Board views to accommodate different work styles.
Users can plan projects with milestones, assign tasks, and monitor billable hours through built-in time tracking. The software includes collaboration tools designed to keep team members informed and accountable throughout project lifecycles.
Teamwork supports various project management methodologies through templates and customization options. The platform provides features for resource management, allowing teams to allocate staff and track capacity across multiple projects.
Core Purpose and Audience
Teamwork specializes in serving client-facing businesses and agencies that need to manage external projects. The platform targets teams that bill clients for their time and require detailed tracking of project profitability.
Over 20,000 clients worldwide use the software, primarily small-to-medium businesses running client services operations. The development team behind Teamwork has direct agency experience, which shapes the product's focus on client work challenges.
The software addresses specific needs like managing client communications, tracking billable versus non-billable time, and generating client-ready reports. Teams that handle multiple client projects simultaneously benefit from the resource management and capacity planning tools.
Key Differentiators
Teamwork offers free collaborator seats that allow clients and external stakeholders to access projects without counting toward paid user limits. This feature reduces costs for teams that need frequent client involvement.
The platform includes built-in billing and invoicing capabilities tied directly to time tracking data. Users can convert logged hours into invoices without switching to separate accounting software.
Teamwork provides an intuitive interface that requires minimal training compared to more complex project management tools. The software balances extensive functionality with ease of use, making it accessible for teams without dedicated project managers.
Key Features and Capabilities
Teamwork.com combines project management tools with time tracking and collaboration features designed for teams handling client work. The platform includes task management, Gantt charts, team chat, and built-in timesheets that work together for project delivery.
Project Management Tools
Teamwork.com provides a full set of tools to organize and track project work. Users can create tasks and break them down into subtasks to manage complex workflows.
The platform supports milestones to mark important deadlines and project phases. The software offers multiple project views.
Teams can use Gantt charts to visualize timelines and dependencies between tasks. A Kanban board view lets users drag and drop tasks across columns to track progress.
Both views help teams understand project status at a glance. Teamwork.com includes client users in its system.
This feature allows teams to give clients limited access to specific projects. Clients can view progress, comment on tasks, and share files without seeing internal team discussions or other client projects.
The platform organizes work into Spaces. These act as containers for related projects and help larger teams keep different departments or client accounts separated.
Time Tracking and Timesheets
Time tracking is built directly into Teamwork.com. Team members can log hours against specific tasks from anywhere in the platform.
They can start and stop timers while working or add time entries manually later. The software generates timesheets automatically from logged time.
These timesheets help managers see who worked on what and for how long. Teams that bill clients by the hour can use this data to create accurate invoices.
The mobile app includes time tracking features. Users can track time on the go and switch between tasks throughout their day.
Collaboration Features
Teamwork Chat provides team communication within the platform. This team chat tool reduces the need for external messaging apps.
Team members can discuss projects, share updates, and make decisions in real time. File sharing works across all projects and tasks.
Users can upload documents, images, and other files directly to tasks or project spaces. Everyone with access can view and download these files as needed.
The collaboration tool supports comments on tasks. Team members can ask questions, provide updates, and discuss details without switching to email.
The mobile app keeps these conversations accessible from phones and tablets.
Project Planning and Visualization Options
Teamwork provides multiple ways to view and organize project data, allowing teams to choose formats that match their workflow preferences. The platform includes traditional timeline views, card-based boards, and customizable templates that help teams start projects faster.
Gantt Chart View
The Gantt chart feature in Teamwork displays project timelines in a horizontal bar format. Users can see task dependencies, project milestones, and how different activities overlap across the schedule.
Project managers can drag and drop tasks directly on the Gantt chart to adjust dates. The system automatically updates dependent tasks when changes occur.
Team members can view critical paths and identify which tasks directly affect the project completion date. The Gantt charts work well for complex projects with multiple phases.
Teams can zoom in to see daily details or zoom out to view months at a time. Color coding helps distinguish between different task types or team assignments.
Kanban Boards
Teamwork's kanban board displays tasks as cards that move across columns representing different stages. Teams typically use columns like “To Do,” “In Progress,” and “Complete,” but they can customize column names to fit their process.
Each card shows key task information at a glance. Users drag cards from one column to the next as work progresses.
This visual approach makes bottlenecks obvious when too many cards pile up in one stage. Team members can quickly assess workload distribution across the board.
The kanban boards support work-in-progress limits to prevent team overload. Users can filter cards by assignee, priority, or tags.
Multiple board views can exist within a single project for different workflows.
List and Board Views
The list view presents tasks in a straightforward table format with sortable columns. Users can see task names, assignees, due dates, and status indicators in rows.
This view works well for teams that prefer detailed information in a compact space. Board view organizes tasks into vertical columns similar to kanban boards but with more flexibility.
Teams can group tasks by project phase, team member, priority level, or custom fields. Both views update in real-time as team members make changes.
Switching between list view and board view takes one click. Teams often use list view for detailed planning sessions and board view for daily standups.
Each team member can set their preferred default view.
Project Templates and Task Templates
Project templates in Teamwork let teams save project structures for repeated use. A template can include preset tasks, milestones, task lists, and standard workflows.
Teams create templates from successful past projects or build them from scratch. When starting a new project from a template, users can modify task names, dates, and assignments before activating it.
This saves significant setup time for recurring project types. Templates maintain consistent processes across similar projects.
Task templates work at a smaller scale for repeating activities. Users can save task configurations with descriptions, checklists, file attachments, and time estimates.
Common examples include client onboarding tasks or monthly reporting activities. Both project templates and task templates update independently, so changes to a template don't affect existing projects.
Task and Workflow Management
Teamwork provides a structured approach to organizing tasks with features that let teams assign work, automate processes, and balance workloads. The platform includes tools for managing task dependencies, creating custom fields, and monitoring resource allocation across projects.
Task Assignment and Dependencies
Users can break down projects into tasks and subtasks with multiple assignment options. The platform allows assigning tasks to individual team members or entire groups.
Each task includes details like due dates, priority levels, and progress status. Task dependencies help teams sequence work properly.
Users can set up relationships between tasks so certain items must finish before others begin. This prevents team members from starting work prematurely.
The system displays these connections visually in different views. Teams can see how delays in one task affect downstream work.
The List view shows tasks in a simple format, while the Chart view presents dependencies in a timeline layout.
Custom Fields and Automations
Custom fields let teams track information specific to their workflows. Users can add fields for client names, budget amounts, project phases, or any data point they need.
These fields appear across tasks and help with filtering and reporting. Automations reduce repetitive manual work in Teamwork.
Teams can set up rules that trigger actions based on specific conditions. For example, tasks can automatically move to a new status when marked complete, or notifications can send when deadlines approach.
The platform supports creating templates with pre-configured tasks, custom fields, and automations. This speeds up project setup for recurring work types.
Workload and Resource Management
The workload management tools show how much work each team member has assigned. Managers can view capacity by day, week, or month to identify who has too much or too little work.
Resource planning features help allocate people to projects based on availability and skills. The system tracks both scheduled and actual time spent on tasks.
This data helps teams estimate future projects more accurately. Users can see billable versus non-billable hours for client work.
The platform includes time tracking capabilities that integrate with the workload view to provide a complete picture of resource utilization.
Client and Team Collaboration
Teamwork offers dedicated features for managing client relationships and team communication. The platform provides free client user seats, built-in chat tools, and integrates with major file storage services to keep everyone connected.
Client Work and Client Management
Teamwork stands out for its approach to client work. Client users get free access to projects, which means agencies and service businesses don't pay extra to bring clients into their workspace.
The platform lets teams set custom permission levels for each client, controlling what they can view and edit.
Key client management features include:
- Free client user seats on all plans
- Custom permission settings for each client
- Client portals for project visibility
- Separate company workspaces to organize multiple client projects
The software includes Teamwork CRM capabilities for tracking client relationships and sales pipelines. Teams can manage leads, deals, and client communications in one place.
For support needs, Teamwork Desk provides a help desk system that connects to project work. This integration helps teams turn support tickets into actionable tasks without switching platforms.
Communication Tools and Teamwork Chat
Teamwork Chat comes built into the platform as a direct messaging tool. Team members and collaborators can send instant messages, create group channels, and share files within conversations.
The chat integrates with project tasks, letting users reference specific items or turn messages into action items. The chat feature supports both one-on-one and group conversations.
Teams can create dedicated channels for different projects or topics. Users receive notifications for mentions and direct messages, keeping communication flowing without email overload.
File Storage and Sharing
Teamwork provides native file storage within each project. Users can upload documents, images, and other files directly to tasks or project file sections.
The platform also integrates with Box, Dropbox, OneDrive, and Google Drive for teams that prefer cloud storage services. Files attached to tasks stay organized with version history.
Team members can preview common file types without downloading them. The integration with external storage services means teams can link files from their existing cloud drives rather than duplicating storage.
Clients with access to specific projects can view and download approved files based on their permission settings.
Integrations and Extensibility
Teamwork offers connections with popular business tools across project management, file storage, accounting, and communication platforms. The platform provides both native integrations and API access for custom workflows.
Third-Party Integrations
Teamwork connects directly with several common business applications through built-in integrations. Users can link their Google Drive and Microsoft Office accounts to attach and edit files within projects without switching platforms.
Cloud storage services like Box and OneDrive also sync with Teamwork for centralized file management. Communication tools integrate to keep teams updated.
Slack connects to Teamwork to send project notifications, task updates, and milestone alerts directly to designated channels. This keeps team members informed without requiring them to check multiple applications.
Accounting software integrations help with financial tracking. Teamwork supports connections to QuickBooks and Xero for invoicing and expense management.
Harvest integration allows time tracking data to flow into billing systems automatically.
App Marketplace and API
The Teamwork marketplace contains additional apps and extensions beyond native integrations. Users can browse available tools organized by category and function.
The selection includes productivity apps, reporting tools, and specialized project management add-ons. Teamwork provides a REST API for custom integrations and automation.
Development teams can build connections to internal systems or specialized tools not available in the marketplace. The API documentation includes endpoints for projects, tasks, time entries, and other core features.
This allows organizations to create workflows specific to their needs and connect Teamwork data with proprietary systems.
Automation with Zapier
Zapier integration expands Teamwork's connectivity to over 5,000 applications. Users can create automated workflows called Zaps that trigger actions between Teamwork and other platforms.
Common automations include creating tasks from form submissions and syncing data with Trello, Asana, ClickUp, or Monday.com. Users can also generate custom reports.
The Zapier connection works without coding knowledge. Users select trigger events in one app and corresponding actions in another.
For example, new Teamwork tasks can automatically create calendar events. Completed milestones can send formatted notifications to specific channels.
This flexibility helps teams build efficient processes that match their specific workflows.
Pricing and Plans
Teamwork.com offers four main pricing tiers designed to accommodate different team sizes and project management needs. The platform provides a free option for small teams alongside three paid plans that scale in features and capabilities.
Overview of Pricing Tiers
Teamwork.com structures its pricing around four distinct plans: Free, Deliver, Grow, and Scale. Each tier builds upon the previous one with additional features and increased user capacity.
The Free plan supports basic project management for small teams. The Deliver plan introduces more advanced collaboration tools.
The Grow plan adds resource management and budgeting capabilities. The Scale plan provides the most comprehensive feature set for larger organizations.
Pricing operates on a per-user, subscription basis. Teams can choose between monthly or annual billing cycles.
Annual subscriptions typically offer cost savings compared to monthly payments.
Free Plan Details
The Free plan allows teams to start using Teamwork.com without any financial commitment. It supports up to five users and includes two active projects.
Basic features include task management, file storage, and team collaboration tools. Users can create tasks, set due dates, and communicate with team members.
The plan provides 100MB of storage space for project files and documents. This tier works well for small teams testing the platform or managing simple projects.
However, the limitations on users and active projects make it unsuitable for growing businesses or complex client work.
Paid Plans and Add-ons
The Deliver plan serves as the entry point for paid subscriptions. It removes the project limit and adds features like time tracking and project templates.
This plan suits teams managing multiple client projects simultaneously. The Grow plan introduces financial management tools including budgeting, invoicing, and profitability tracking.
Teams gain access to workload management and resource allocation features. This tier targets agencies and service businesses that need to track billable hours and project profitability.
The Scale plan includes everything from lower tiers plus advanced reporting, custom fields, and priority support. It offers the highest level of customization and control for project management workflows.
Teamwork Desk and Teamwork Spaces are available as add-ons. Teamwork Desk provides help desk and customer support functionality.
Teamwork Spaces offers a client portal for external collaboration.
Enterprise and Custom Options
The Enterprise plan provides custom solutions for large organizations with specific requirements. This option includes dedicated account management and personalized onboarding.
Enterprise customers receive custom pricing based on their needs and team size. The plan offers enhanced security features, advanced permissions, and API access.
Organizations can negotiate specific terms and feature sets. Companies requiring white-label solutions or unique integrations should consider the Enterprise plan.
It accommodates businesses with complex workflows or strict compliance requirements.
Reporting, Billing, and Security
Teamwork provides detailed reporting tools that track project performance and team productivity. The platform includes built-in invoicing features and strong security measures to protect user data.
Custom and Advanced Reporting
Teamwork offers a range of reporting options that help teams monitor project progress and business metrics. Users can generate custom reports to track specific data points like task completion rates, time spent on projects, and team workload.
The reporting dashboard displays real-time information about project performance, team productivity, and profitability. Teams can filter reports by date range, project, or team member to get the exact data they need.
Standard reports include project summaries, time tracking breakdowns, and budget tracking. These reports help managers identify bottlenecks and make informed decisions about resource allocation.
Users can export reports in various formats for presentations or client meetings.
Invoicing and Billable Time
Teamwork includes billing features designed for client-facing teams. Users can track billable hours through integrated timesheets that log time spent on specific tasks and projects.
The platform calculates billable time automatically based on hourly rates set for different team members or project types. Timesheets capture detailed information about work completed, making it simple to justify charges to clients.
Teams can create and send invoices directly from the platform. The invoicing feature pulls data from tracked billable hours and expenses to generate accurate bills.
This eliminates the need for separate billing software and reduces errors in client invoicing.
Security and User Management
Teamwork uses AES-256 encryption to protect data both in transit and at rest. This encryption standard is the same level used by financial institutions and government agencies.
The platform supports two-factor authentication to add an extra layer of account protection. Users can require this security feature for all team members to prevent unauthorized access.
Single sign-on (SSO) is available for organizations that want to streamline login processes while maintaining security. This feature lets teams use existing identity providers to manage access.
Administrators can control user permissions at granular levels, assigning specific roles and access rights based on team member responsibilities.
User Experience and Support
Teamwork provides a colorful and intuitive interface that makes navigation straightforward for most users. The platform offers multiple support channels and mobile apps to help teams stay connected and productive.
User Interface and Ease of Use
The user interface features a bright, colorful design that helps users distinguish between different project elements. New users can access simple project setups and easy-to-follow guides that reduce the learning curve.
The platform includes many customization options, which makes it dense at first glance. Users can adjust views, create custom fields, and organize their workspace based on specific needs.
Task creation is straightforward, and basic features remain accessible even for those with limited project management experience. The interface displays project information clearly through lists, boards, and timeline views.
Teams can switch between these views based on their preferred workflow. The navigation menu stays consistent across different sections, which helps users find what they need quickly.
Mobile Apps
Teamwork offers mobile apps for both iOS and Android devices. These apps let team members check tasks, update project status, and communicate with colleagues while away from their desks.
The mobile apps include core features like task management, time tracking, and file access. Users can receive push notifications for updates and deadline reminders.
The mobile interface adapts well to smaller screens while maintaining access to essential project information. Teams working remotely or in the field benefit from the ability to log time and mark tasks complete through their phones.
The mobile apps sync with the desktop version in real time.
Customer Support and Resources
Teamwork provides customer support through email support and live chat during business hours. Response times vary based on the support plan, with higher-tier plans receiving priority assistance.
The platform includes a knowledge base with articles covering setup, features, and troubleshooting. Users can access video tutorials that walk through specific tasks and workflows.
Teamwork also hosts webinars for new users and those looking to learn advanced features. The help center organizes resources by topic and skill level.
Teams can find documentation on integrations, API usage, and best practices. Community forums allow users to share tips and ask questions to other Teamwork customers.
Comparisons and Alternatives
Teamwork competes with several established project management platforms, each offering different strengths for various team sizes and workflows. Understanding which tool fits specific business needs helps teams avoid paying for features they won't use or missing capabilities they require.
Teamwork vs. Competing Tools
Teamwork positions itself as a client-focused project management tool, but alternatives like Asana, ClickUp, and Monday.com take different approaches to task management and collaboration.
Asana offers a cleaner interface and simpler learning curve than Teamwork. It works well for teams that prioritize task clarity over client management features.
The free tier supports up to 15 users, making it accessible for smaller operations. ClickUp provides more customization options and view types than Teamwork.
Teams can switch between lists, boards, calendars, and timelines with ease. However, this flexibility can overwhelm new users who need straightforward project tracking.
Monday.com uses a visual, color-coded system that many teams find easier to adopt. It lacks some of Teamwork's detailed time tracking features but excels at workflow automation.
Pricing tends to run higher for similar team sizes. Trello and Wrike serve opposite ends of the spectrum.
Trello keeps things simple with board-based task management, suitable for small teams with basic needs. Wrike offers enterprise-level features that compete directly with Teamwork's professional tier.
Best Use Cases and Team Fit
Teamwork fits agencies and client-facing businesses that need billing, time tracking, and client portals in one platform. Teams that manage multiple external projects benefit from its client-specific workspaces.
Small teams under ten people often find better value in Trello or Asana. These collaboration tools offer essential features without the complexity or cost of Teamwork's full suite.
Growing teams between 10-50 members should consider ClickUp or Monday.com if they need flexibility across departments. Both platforms scale well without requiring multiple tool integrations.
Wrike suits larger organizations that already use enterprise software and need advanced reporting. Teams that don't bill clients directly may not need Teamwork's invoicing capabilities, making simpler alternatives more practical.
Pros, Cons, and Final Thoughts
Strengths and Advantages
Teamwork excels at managing client projects with built-in billing and invoicing tools. Agencies and service-based businesses benefit from time tracking that connects directly to client invoices.
The platform includes profitability tracking to help teams monitor project margins. The interface looks clean and modern compared to many collaboration tools.
New users can navigate the dashboard without extensive training. Free collaborator seats let teams add clients and contractors without extra costs.
Key strengths include:
- Strong project templates that save setup time
- Gantt charts for visual project planning
- Task dependencies and milestone tracking
- File storage and document management
- Integration with popular business tools
- Mobile apps for iOS and Android
The free plan offers solid features for small teams testing the service. Resource management helps prevent team burnout by tracking workload across projects.
Drawbacks and Limitations
The reporting features lack depth compared to enterprise-level products. Custom report creation requires workarounds or third-party integrations.
Teams needing advanced analytics may find the built-in options too basic. New users face a steeper learning curve than simpler collaboration tools.
The abundance of features can feel overwhelming during initial setup. Some teams report that configuring the product to match their workflow takes significant time.
Notable limitations:
- Higher price point than some competitors
- Limited automation capabilities
- Customer support response times vary by plan tier
- No built-in chat functionality
- Complex permission settings
The platform focuses heavily on agencies, which means features for other industries receive less attention. Teams working on internal projects may not need the client-specific tools that drive up the cost.
Who Should Use Teamwork?
Agencies and consulting firms find the most value in this service. The billing tools and client management features align with how these businesses operate.
Teams that charge by the hour benefit from integrated time tracking and invoicing. Small to medium-sized businesses with client-facing work get better ROI than large enterprises.
Companies needing simple task management should consider lighter collaboration tools instead. Remote teams managing multiple client projects simultaneously fit the platform's design.
The product works well for creative agencies, marketing teams, and professional services firms. Internal IT or product development teams might prefer tools built specifically for their workflows.